Privacy Policy

1. Important Information and Who We Are

Purpose of This Privacy Policy

This privacy policy aims to give you information on how Forecourt Rescue Suffolk collects and processes your personal data, including any data you may provide through this website or over the phone when you request our roadside rescue services.

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Data Controller

Forecourt Rescue Suffolk is the data controller and is responsible for your personal data (referred to as "we", "us" or "our" in this privacy policy).

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Contact Details

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below:

Full name of legal entity: [Insert Legal Business Name or Trading Name]

Email address: [Insert Contact Email Address]

Postal address: [Insert Business Address, or state "Available upon request"]

Telephone number: [Insert Phone Number]

emergency@forecourt-rescue-suffolk.co.uk

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2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified.

To provide efficient breakdown and fuel extraction services, we may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data: Includes your first name, last name, or business details.

Contact Data: Includes your billing address, phone numbers, email address, and your precise location at the time of a vehicle breakdown.

Vehicle Data: Includes vehicle registration number (VRN), make, model, and fuel type (petrol or diesel).

Financial Data: Includes payment card details (processed securely via our encrypted third-party payment processors; we do not store full card numbers on our servers).

Technical Data: Includes your internet protocol (IP) address, browser type, and location data when accessing our Site.

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3. How We Collect Your Personal Data

We collect data from and about you through different methods:

Direct Interactions: You may give us your Identity, Contact, Vehicle, and Financial Data by filling in forms on our Site, sending an email, or by speaking directly with our emergency dispatch operators over the phone.

Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions using cookies and similar tracking technologies.

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4. How We Use Your Personal Data

We will only use your personal data when the law allows us to.

Most commonly, we use your data to perform the contract we are about to enter into or have entered into with you (such as deploying a technician to drain wrong fuel from your car or rescue your vehicle on a petrol station forecourt).

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Purposes for Which We Will Use Your Personal Data

To register you as a new customer | Type of data: Identity & Contact | Lawful basis: Performance of a contract with you

To deliver mobile rescue and fuel extraction services | Type of data: Identity, Contact, Vehicle & Location | Lawful basis: Performance of a contract with you

To process secure service payments | Type of data: Identity, Contact, Financial & Transaction | Lawful basis: Performance of a contract / Necessary to recover a debt

To manage our relationship with you (asking for a review) | Type of data: Identity, Contact & Profile | Lawful basis: Performance of a contract / Legitimate interests

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5. Sharing Your Personal Data

We do not sell your personal data to third parties.

To successfully resolve your vehicle issue, we may share your information with:

Our Subcontractors/Technicians: Local mobile mechanics or fuel drain specialists who need your vehicle details and location to physically assist you.

Payment Gateways: Secure merchant systems to safely process your debit or credit card payments.

Professional Regulatory Bodies: Including HM Revenue & Customs (HMRC) if required for tax and legal reporting purposes.

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6. Data Security and Retention

We have put in place robust security measures to prevent your personal data from being accidentally lost, altered, disclosed, or accessed in an unauthorised way.

We limit access to your data strictly to those employees and technicians who have a direct business need to know.

By UK law, we are required to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax and legal record-keeping purposes.

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7. Your UK GDPR Legal Rights

Under the UK General Data Protection Regulation (UK GDPR), you have specific rights regarding your data:

Request access to your personal data.

Request correction of any incomplete or inaccurate data we hold.

Request erasure of your personal data where there is no legal reason for us to keep it.

Object to or restrict the processing of your data.

If you wish to exercise any of these rights, please contact us at emergency@forecourt-rescue-suffolk.co.uk

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO) (www.ico.org.uk), the UK supervisory authority for data protection issues.